Aug 10, 2021 | Case Study
Our client’s customer care team exceeded industry benchmarks across key customer support metrics, one-touch cases, time to resolution, etc. However, their customers didn’t realize the good care they were getting. We built a support dashboard for our client’s end customers.
Support dashboard within the product displaying the following metrics:
Scalefresh built an advanced fuzzy-based data workflow to remove duplicate customer information, enabling an accurate view of customers and their renewal opportunities.