Icon

Healthcare AI Evaluation

Icon

Advanced Evals
for Healthcare Agents

Advanced
Evals
for
Healthcare
Agents

We build evaluation infrastructure for healthcare AI. Measurement systems that give you continuous, domain-specific evidence that your AI performs safely and accurately

Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon

The Evaluation Gap

Icon

You have AI agents running.
But don't have a robust evaluation infrastructure

The Real Problem with
Healthcare AI

Agentic AI tools are increasingly used for clinical and administrative workflows, in tasks such as prior authorization, medical coding and clinical documentation. However, most deployments rely on vendor claims of accuracy and limited internal validation.


An eval infrastructure is crucial to ensure the agent is working as designed and instructed. It tells you how often it is right / wrong. It tells you what kind of wrong. And it also traces each failure back to a cause that can actually be fixed. Some of the key steps in the evaluation process are building a golden dataset with clinical SMEs, creating a failure taxonomy, establishing a domain-specific rubric, and calibrated AI judges/scorers.

We specialize in designing and deploying evaluation infrastructure tailored for your agent workflows.

It's not the algorithms.

It's the data.

Icon

The Diagnostic

Icon

Every engagement starts here.

We map your current evaluation infrastructure against five tiers based on

how rigorously your organization can measure whether its AI is actually working,

rather than what AI you have deployed or how many pilots are running.

Tier 1

No visibility

No logging. No evals. No monitoring. If something goes wrong, you find out from a complaint or an audit.

Tier 1

No visibility

No logging. No evals. No monitoring. If something goes wrong, you find out from a complaint or an audit.

Tier 2

Basic tracing

Inputs and outputs are logged. Latency and token counts tracked. You know what the model said. You do not know whether it was correct.

02

Basic tracing

Inputs and outputs are logged. Latency and token counts tracked. You know what the model said. You do not know whether it was correct.

Tier 3

Structured evaluation

Golden dataset. Domain-specific rubrics. Failure taxonomy. Automated scorers running against labeled ground truth. You know what is wrong and what kind of wrong it is.

Tier 3

Structured evaluation

Golden dataset. Domain-specific rubrics. Failure taxonomy. Automated scorers running against labeled ground truth. You know what is wrong and what kind of wrong it is.

Tier 4

CI/CD integration

Every prompt change triggers a traced evaluation run. Regressions are caught before they ship. Eval results gate deployment.

Tier 4

CI/CD integration

Every prompt change triggers a traced evaluation run. Regressions are caught before they ship. Eval results gate deployment.

Tier 5

Continuous governance

Model cards. Claim-level evidence linkage. HITL override analysis. Calibrated evaluators. Self-improvement loops. Audit-ready at any point.

Tier 5

Continuous governance

Model cards. Claim-level evidence linkage. HITL override analysis. Calibrated evaluators. Self-improvement loops. Audit-ready at any point.

We map your current evaluation infrastructure against five tiers based on

how rigorously your organization can measure whether its AI is actually working, rather than what AI you have deployed or how many pilots are running.

We map your current evaluation infrastructure against five tiers based on how rigorously your organization can measure whether its AI is actually working, rather than what AI you have deployed or how many pilots are running.

Icon

What we do

Icon

Three layers. Evaluation runs through all of them.

Three layers. Evaluation runs through all of them.

Scalefresh provides AI evaluation and engineering services to health systems and health tech companies. We work alongside your technical and clinical teams to build the evaluation infrastructure, data pipelines, and agentic workflows that give you continuous, structured evidence that your AI is performing safely and accurately in your environment.

Scalefresh provides AI evaluation and engineering services to health systems and health tech companies. We work alongside your technical and clinical teams to build the evaluation infrastructure, data pipelines, and agentic workflows that give you continuous, structured evidence that your AI is performing safely and accurately in your environment.

AI Evaluation Systems

Service Icon

We build the full evaluation stack: trace-level instrumentation across every LLM call and retrieval event, golden datasets constructed with your clinical SMEs, domain-specific rubrics that capture the actual clinical logic your AI is supposed to follow, and a four-bucket failure taxonomy that routes each type of failure, whether fabrication, documentation gap, wrong abstention, or generation coding error, to the upstream layer that can actually fix it. Three evaluator types run in concert: rule-based scorers for deterministic checks, LLM-judge scorers for ambiguous clinical reasoning, and human-in-the-loop annotation that validates both and continuously enriches the golden dataset. Eval pipelines wire into CI/CD so every prompt change is scored before it ships, and model cards are produced as deployment artifacts.

Failure taxonomy

Evidence linkage

AI Evaluation Systems

Service Icon

We build the full evaluation stack: trace-level instrumentation across every LLM call and retrieval event, golden datasets constructed with your clinical SMEs, domain-specific rubrics that capture the actual clinical logic your AI is supposed to follow, and a four-bucket failure taxonomy that routes each type of failure, whether fabrication, documentation gap, wrong abstention, or generation coding error, to the upstream layer that can actually fix it. Three evaluator types run in concert: rule-based scorers for deterministic checks, LLM-judge scorers for ambiguous clinical reasoning, and human-in-the-loop annotation that validates both and continuously enriches the golden dataset. Eval pipelines wire into CI/CD so every prompt change is scored before it ships, and model cards are produced as deployment artifacts.

Failure taxonomy

Evidence linkage

AI-Ready Data Infrastructure

Service Icon

Evaluation traces failures back to causes, and often that cause is the data: siloed, inconsistently structured, or missing the clinical context the AI needs. We build a unified data layer covering EHR integration, FHIR/CCDA/X12 pipelines, and vector-optimized storage for retrieval-augmented generation, architected alongside the evaluation layer so that when your evaluation system flags a high fabrication rate on a specific item type, the trace leads straight to the retrieval failure, indexing gap, or data quality issue behind it.

EHR integration

FHIR/CCDA/X12

AI-Ready Data Infrastructure

Service Icon

Evaluation traces failures back to causes, and often that cause is the data: siloed, inconsistently structured, or missing the clinical context the AI needs. We build a unified data layer covering EHR integration, FHIR/CCDA/X12 pipelines, and vector-optimized storage for retrieval-augmented generation, architected alongside the evaluation layer so that when your evaluation system flags a high fabrication rate on a specific item type, the trace leads straight to the retrieval failure, indexing gap, or data quality issue behind it.

EHR integration

FHIR/CCDA/X12

Agentic Workflows

Service Icon

We engineer multi-agent systems for prior authorization, claims processing, referral management, medical coding, and clinical documentation, with evaluation built in from the architecture level so that every agent decision is traced, every tool call is scored, and parallel agent context routing is visible in the trace tree. When an agent makes a wrong decision, the trace shows which agent failed, at which step, with what context, and whether the failure was internal or caused by what it received from a sibling, giving your team the diagnostic specificity to actually fix agent failures rather than just detect them.

Medical coding

Claims Processing

Agentic Workflows

Service Icon

We engineer multi-agent systems for prior authorization, claims processing, referral management, medical coding, and clinical documentation, with evaluation built in from the architecture level so that every agent decision is traced, every tool call is scored, and parallel agent context routing is visible in the trace tree. When an agent makes a wrong decision, the trace shows which agent failed, at which step, with what context, and whether the failure was internal or caused by what it received from a sibling, giving your team the diagnostic specificity to actually fix agent failures rather than just detect them.

Medical coding

Claims Processing

Icon

Why Scalefresh

Icon

The Scalefresh Difference

The Scalefresh Diffrenece

At Scalefresh, we focus on building the best evaluation infrastructure for your agentic AI needs. This shapes the questions we ask, our recommendations, and the standards for the eval tooling/processes we build for you.

Icon

Why Scalefresh

Icon

The Scalefresh Difference

There are generic AI consultancies. There are software vendors adding AI features to existing products. There are research-adjacent firms that produce frameworks and recommendations. We are none of those things. Here is what sets us apart.

Icon

Got questions

Icon

We’ve got answers

We’ve got Answers

How is this different from RPA or workflow automation?

What percentage of cases do agents handle autonomously?

Do agents replace clinical or administrative staff?

How long before agents are handling real workload?

Can we start with one workflow and expand?